A little guidance.
A smoother experience.
From choosing pet essentials to checking your order, here is how everything works at Pawsitive Clinic.
Your website walkthrough
A dedicated space for a complete tour of shopping, checkout, payment and order tracking.
- Browse products and choose variants
- Understand confirmation and payment
- Find updates and contact support
The full Pawsitive tutorial is coming soon. The video shown here is a sample preview.
From browsing to your doorstep
Follow these steps and keep your Order ID handy.
Explore Our Services
Open Services to learn about veterinary care, laboratory testing, X-ray, grooming and boarding. Contact Maaz to confirm availability, charges and appointments.
Find the Right Product
Visit Shop and browse the available categories. Open a product to check its description, price, flavours and weights. Choose your preferred option before adding it to your cart.
Review Your Cart
Check your selected products, variants and quantities. Review the total before continuing to checkout.
Complete Checkout
Enter your correct name, email, phone number and delivery address. Keep your Order ID after placing the order—you will need it for payment proof and support.
Wait for Availability Confirmation
Our team checks product availability first. Placing an order does not mean availability or payment has been confirmed. Wait for the confirmation update before paying.
Follow Your Order
Open My Orders to see your latest order and payment status. If prompted, sign in to your account. For an order you cannot find, use the chatbot verification flow or contact Maaz.
Confirmation first. Payment next.
Please wait for availability confirmation before transferring any money.
Receive order confirmation
Wait until the clinic confirms availability. Do not transfer payment before this confirmation.
Confirm payment details
Use the account and payment method provided by Maaz. If anything is unclear, contact him before sending money.
Send your screenshot
After paying, WhatsApp a clear payment screenshot and your Order ID to Maaz at +92 371 2699800. Attach the screenshot manually.
Allow time for verification
The administrator checks that payment has arrived. A screenshot alone does not automatically mark the order as paid. Do not pay twice because an update is delayed.
Check your confirmation
After verification, a payment confirmation update will be sent by email and/or WhatsApp. Check your inbox, spam folder and My Orders regularly.
Keep an eye on your email. WhatsApp updates can be delayed. Check your inbox, spam folder and website order status even when a message has not arrived.
Contact Us
Clinic Administrator · +92 371 2699800
For payment enquiries, order updates, cancellations or refund requests, contact our clinic team. Please include your Order ID so we can assist you.
A few things you might be wondering
Should I pay immediately after checkout?
Please wait for the clinic to check availability and confirm your order. Then use the payment instructions provided by Maaz.
Where do I send my payment screenshot?
Send it to Maaz, Clinic Administrator, on WhatsApp at +92 371 2699800. Include your Order ID so the payment can be matched to your order.
I paid, but my status has not changed. What should I do?
Payment needs to be verified first. Check My Orders and your email. If you are concerned, contact Maaz with your Order ID and payment proof. Do not make another payment simply because the update is delayed.
Why does my order show Paid and Pending?
Payment status and order status describe different things. Paid means payment has been confirmed; Pending can mean fulfilment is still pending. Contact Maaz for a delivery update.
What if I do not receive a WhatsApp message?
Messaging services can sometimes be delayed or unavailable. Check your email, including spam or junk, and track the order in My Orders. Contact Maaz if you still need help.
How can the chatbot check my order?
Send your Order ID and checkout email together. If they match an order, a verification code is sent to that email. Enter the code in the website chat to check the order status. Never share your password.
How do I request cancellation or a refund?
Contact Maaz directly on +92 371 2699800 with your Order ID and request. He will review it and explain the applicable process. A request does not automatically cancel the order or issue a refund.
Can the chatbot book an appointment or diagnose my pet?
The chatbot can explain listed services and help you find information. Contact the clinic to arrange an appointment. Diagnosis and treatment decisions require a veterinarian.
Ready for your next step?
Browse the shop, check your order or ask us a question.